LIHACO - About Us

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About us LIHACO

Lilongwe Handling Company was formed in April, 2000 as a subsidiary of the now defunct Air Malawi with the mandate of overseeing ground handling operations at Kamuzu International Airport and Chileka International Airport. Both operations were, and still are, under concessional agreements with Airports Development Limited (ADL) and Department of Civil Aviation (DCA).

Specifically, LIHACO provides passenger, ramp, cargo and baggage handling services to all scheduled flights that operate in and out of Kamuzu and Chileka International Airports. Over the last two decades, our insatiable quest for excellence and customer satisfaction, has seen us establish ourselves as leaders in passenger and ground handling services.

In 2019 Lilongwe Handling Company established LIHACO TRAVEL & TOURS to diversify its service portfolio and revenue base. The core objective of Travel & Travel Business Unit is to provide travel support to both corporate and general travelling public. Our vision is to be the preferred ground handling and travel services provider in Southern Africa.

Our Jounery

Mandate

To provide passenger, baggage, ramp, cargo and mail handling services to national and international airlines and carriers and travel management services to passengers operating into and out of the two aforementioned International Airports.

Mission

Vision

The preferred ground handling and travel services provider in Southern Africa.

Core Values

Customer Centric

We provide our customers with the services and solutions to suit their needs based on sound business principles.

Growing our people

We encourage and help our people to develop to their full potential, and measure our leaders on how well they grow and challenge the people they lead.

Safety

We perform our work in the service of our customers by observing the utmost high international standards of safety to ensure an enjoyable travel experience by our customers. Our cardinal rule here is “Safety First”

Teamwork

We embrace the spirit of togetherness and value teams within and across break organizational boundaries to serve interests of customers in a cohesive and coordinated manner while appreciating that, as teams, we can achieve much greater things than as individuals.

Professionalism

We will conform to industry best practice and ensure service delivery at the lowest cost and shortest period. Each member of staff shall conduct business in an open manner and be accountable for every transaction.

Innovation

We endeavor to identify creative ways to deal with challenges faced by our customers and continuously strive to improve operations of the company as a whole.