Services
At Lilongwe Handling Company, we understand the value of time and that is why we are fully dedicated to meeting our clients' tight schedules. Through our modern equipment stationed at both Kamuzu International Airport and Chileka International Airport, we provide a wide range of aircraft handling functions, including aircraft marshalling, loading, cabin cleaning, ramp to flight-deck communications and unloading, provision of towing and pushback services. Our support functions include potable water services, toilet service and air start and ground power services.
Our customer service personnel serve as the crucial link between our airline partners and their passengers, playing a pivotal role in providing the care necessary for successful ground handling operations. Our team of trained professionals ensures seamless passenger handling, from check-in to boarding, and from disembarkation to baggage collection.
For passengers with special requirements, such as unaccompanied minors or reduced mobility, our team members are equipped to provide the necessary support and assistance.
Our services include check-in services, airport lounges, gate activities, VIP handling services, arrival services, lost and found facilities, assistance for passengers with reduced mobility, and airside bussing for passengers and crew. We are dedicated to ensuring that our clients and their passengers receive the highest level of service possible.
At Lilongwe Handling Company, we play a crucial role in load control to ensure the safe and efficient loading of aircraft. Our dedicated team performs several important functions, including;
- Weight and Balance Calculation - We meticulously calculate the weight and balance of the aircraft by considering factors such as passenger and cargo weight, fuel load, and weight distribution throughout the aircraft. This calculation is vital to maintain the aircraft's stability and meet stringent safety requirements.
- Load Planning - Our experienced load control staff plans the allocation of passengers, baggage, and cargo within the aircraft. We ensure even weight distribution and optimal utilization of space, taking into account weight limits, aircraft capacity, and loading restrictions. Our goal is to determine the most efficient arrangement.
- Loading Instructions - We provide clear and precise instructions to our ground handling personnel regarding the loading and unloading of baggage, cargo, and fuel. Our instructions cover the required sequencing, positioning, and handling procedures to maintain the aircraft's balance and prevent any potential hazards.
- Documentation and Reporting - We maintain accurate records of weight and balance calculations, loading instructions, and fuel data for each flight. Our comprehensive documentation includes load sheets and reports, serving as critical references for flight operations and compliance purposes.
At LIHACO, we take great pride in our load control services, as they play a vital role in maintaining the safety, stability, and efficiency of aircraft operations. By carefully managing the weight, balance, and loading procedures, we strive to provide our clients with the highest level of service and ensure a smooth and successful journey for their passengers.
LIHACO is excited to announce that we will soon be offering Commercially Important People lounge services at Kamuzu International Airport. This lounge will be open during airport operating hours and will be available to customers of all airlines, regardless of their class of travel. Our lounge will be designed to provide a premium experience for passengers.
Within our lounge, passengers can expect to find comfortable seating arrangements allowing them to relax and unwind before their flights. We will also provide a comprehensive international buffet, offering a variety of delicious food options to satisfy diverse palates. Additionally, business services, including fast Wi-Fi connections, will be available to meet the needs of our customers who require connectivity and productivity during their time at the airport.
At LIHACO, we are committed to delivering top-notch airport lounge that prioritize passenger comfort and satisfaction. Our goal is to ensure that each traveller can enjoy a comfortable and stress-free travel experience. With our focus on convenience and exceptional customer service, our lounge will undoubtedly become a preferred choice for travellers seeking a tranquil environment before their flights.
LIHACO takes pride in its professional assistants who warmly greet customers upon arrival, making first-time visitors feel special. These dedicated assistants provide valuable assistance with airport formalities, ensuring a smooth and hassle-free experience. With extensive knowledge of airport procedures, they guide passengers through immigration, customs, and baggage claim. Their friendly demeanour, excellent interpersonal skills, and genuine care create a welcoming environment, leaving a positive and lasting impression on customers. LIHACO is committed to delivering exceptional customer service and making every passenger's airport experience comfortable and memorable.
Lilongwe Handling Company (LIHACO) is well-equipped to handle unscheduled and adhoc flights, providing efficient and reliable services to meet the unique needs of such flights. Our dedicated team at LIHACO is experienced in managing unexpected and irregular flight operations, ensuring smooth handling processes and prompt turnaround times. When it comes to unscheduled flights, LIHACO understands the importance of flexibility and responsiveness. We have the capability to quickly accommodate last-minute flight requests and make necessary arrangements to ensure a seamless transition. Our team works closely with the relevant authorities and stakeholders to obtain the required permits and clearances efficiently.
Adhoc flights, which may arise due to unforeseen circumstances or changing travel demands, are handled with the same level of professionalism and efficiency. LIHACO is adept at adapting to dynamic schedules and providing comprehensive ground handling services tailored to the specific requirements of each adhoc flight. Our team coordinates closely with the flight crew, ground staff, and other service providers to facilitate a smooth operation.
In both unscheduled and adhoc flight scenarios, LIHACO ensures that all necessary services are provided promptly and effectively. These services may include aircraft handling, baggage handling, and passenger assistance. Our dedicated team is committed to providing reliable and efficient services to meet the unique requirements of such operations, ensuring a seamless and stress-free experience for all involved parties.
We offer a wide range of garage services to our customers, including routine maintenance, repairs and diagnostics for all types of vehicles. Our highly skilled and experienced mechanics use state-of-the-art equipment to quickly diagnose and repair any issues with your vehicle, ensuring that it is safe and reliable to drive. We understand that time is valuable, which is why we offer efficient and timely services to get you back on the road as soon as possible. Our workshop services are equally comprehensive, with a team of highly skilled technicians who specialize in repairing and maintaining a wide range of equipment and machinery. Whether it is hydraulic systems, generators, or industrial machinery, our technicians have the expertise and experience to diagnose and repair any issues quickly and efficiently. We use the latest technology and equipment to ensure that your equipment is running at its best, and we offer preventative maintenance services to ensure that your equipment stays in top condition. Our workshop services are designed to minimize downtime and ensure that your equipment is running smoothly, allowing you to focus on your business.
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